Frequently Asked Questions
Everything you need to know about shopping with Coco Market.
How do you ensure the freshness of your food products?
We work directly with certified organic farms and premium suppliers. All perishable items are stored in temperature-controlled environments and undergo strict quality checks before being packed for shipment.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all orders, with free shipping on orders over $50. Standard delivery typically takes 2-4 business days depending on your location.
Can I return food items if I am not satisfied?
Due to health and safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or if you receive the wrong item, please contact us within 48 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes! Coco Market features a wide range of gluten-free, vegan, keto, and non-GMO products. You can use our website filters to shop specifically by your dietary needs.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.