Returns & Exchanges

At Coco Market, we stand behind the quality of our gourmet food products and want you to be completely satisfied with every bite. If your order arrives damaged or doesn't meet our freshness standards, our streamlined return process ensures a quick resolution.

Return Process

• 1.
  Check Eligibility

  Ensure your request is made within 14 days of delivery; please note that perishable items are only eligible for return if they arrive damaged or spoiled.

• 2.
  Document Issues

  Take clear photos of the product and its packaging, especially focusing on any damage or quality concerns to help us process your claim faster.

• 3.
  Contact Support

  Email our team at support@cocomarket.com with your order number and the photos attached to receive a return authorization or immediate refund.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.